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2021 Activities

On 19 Nov. 2020 has aired an online webinar titled ‘Changing the Landscape of Cleaning: New Normal’.

A webinar discussing changing customer expectations and new approaches to clean-up work in particular the effects of the Covid-19 outbreak was conducted by,

Moderator: Tuan Haji Faizal Rahim Moidunny

Acting Vice President of MACC


En Yap Lip Seng – CEO Malaysian Association of Hotels (MAH)
Mr. Raj Kumar Mahful – Chief Technology Officer, Cleaning Innovation Center (CIC) Sdn Bhd

To help members who face cash flow problems and lack of capital to develop their business, MACC in collaboration with Credit Guarantee Corporation (CGC) has held an online briefing on the facilities provided by CGC especially for Bumiputera entrepreneurs. Briefing slides can be downloaded from the MACC website,

The next webinar in the ‘Changing Landscape of Cleaning’ series, was broadcast online on 10 Nov 2020 with the title ‘Driving the Cleaning and Maintenance Industry’.

This webinar discusses the growth drivers of the building cleaning and maintenance industry presented by;

Moderator: En. Noruddin Hj Idris, President of MACC


Mr. Wong Yee Kong – Product Manager, Tennant, UMW Industries Sdn Bhd
Mr. Dhinaraj Das – General Manager of Duramax (M) Sdn Bhd
Puan Hajjah Jamiah Jaafar – Director of Business Development, Harta Maintenance Sdn Bhd

The webinar was conducted by YBhg. Datuk Haji Mohamad Hedzir Shafii, MACC Treasurer.

Continuing the ‘Changing Landscape of Cleaning’ webinar series, titled ‘Global Prospect’ was posted online on 21 Oct. 2020.

Webinars that discuss opportunities to explore overseas markets are hosted by,

Moderator: En. Noruddin Hj Idris, President of MACC


Datuk Dr Haji Radzali Hassan – Chairman of the Malaysian Franchise Association
Hafiz Abdul Jalili – Senior Manager of Services Department, MATRADE
Ir. Chandrasegaran – Assistant Vice President, Malaysian Shopping Malls Association (PKK)

On Oct. 7. 2020, MACC has held a webinar entitled ‘Changing the Landscape of Cleaning: Green Technology’. Among the matters discussed was the need for the cleaning sector to shift to green technology in an effort to preserve the environment, in line with the goals of cleaning.

The webinar is hosted by,

Moderator: En. Nik Husin Datuk Nik Yusoff

MACC Executive Secretary


Danny Lim (CEO IMEC Hygiene Sdn Bhd)
Arivagara Pavithran (Chairman of the Asset & Facilities Technical Committee, Department of Standards Malaysia)
Mr. Ismail Tim Abdullah (Head of Sales, Karcher (M) Sdn Bhd)

Throughout the PKP, MACC has continued its efforts to help members meet the impact challenges of Covid-19 by holding a series of webinars; online seminars to help. Among the webinars held was the ‘Changing Landscape of Cleaning’ webinar series, conducted in collaboration with CIS.

Starting this webinar series is a discussion entitled ‘Empowering the National Cleaning Industry: Current Challenges & Issues’. The discussion was moderated by Tuan Haji Faizal Rahim Moidunny, Acting Deputy President of MACC, with panel members comprising Dato ’Haji Mohamad Hedzir Shafii; Managing Director of Juwara Resources & Trading Sdn Bhd, En. Nor Azman Amat Kalam; Secretary General of the Malaysian Quality Bathroom Association (QRAM) and En. Rozaini Nizar; member of the Malaysian Institute of Property & Facilities Managers (MIPFM).

Discussions revolved around the current challenges and issues faced by cleaning contractors and the need for members, contractors and customers to mobilize to strengthen the cleaning industry in Malaysia.

The Malaysian Association of Cleaning Contractors (MACC) has conducted a Building Cleaning Techniques course for staff and junior general employees of the Urban Transformation Center (UTC) Ipoh from 24 to 27 September 2020 at UTC Ipoh. The course was conducted by Mr. Noruddin Idris, President of MACC and Tuan Haji Ahmad Samri, Head of the MACC Training and Development Bureau.

Apart from the topic related to how to clean, also discussed is ‘Self -Esteem of a Cleaner’ to build self -confidence and eliminate the shame of working as a cleaner. In addition, safety aspects while working are also touched upon.

The course is delivered theoretically and practically.

In an effort to help members revive their business after Covid-19, MACC held a GENERATOR Briefing by SOCSO in conjunction with the 26th Annual General Meeting of MACC held on 23rd September 2020 at the AC Marriot Hotel, Kuala Lumpur.

Puan Fadlina binti Adam, Head of Zone (Employment Services), SOCSO delivered a talk entitled ‘Recruitment Incentive Program and Training Program’ under the PENJANAKERJAYA Incentive Program. Under the program there are 4 incentives provided, namely;

MyApprentice – Apprentice Incentive for employers who hire local job seekers as apprentices among school leavers and graduates.
HireMalaysia – which consists of three categories of incentives namely,
Local Recruitment Incentives under the age of 40;
Recruitment Incentives for local employees aged 40 to 60; and
Incentives for Recruitment of local workers in vulnerable groups, especially the Disabled (OKU) and participants of SOCSO’s Return to Work Program
Mobility Assistance-a one-off payment to employees through employers who move from the location of the job seeker’s residence;
Training Program – provides retraining (reskilling and upskilling) based on the needs of employers and employees recruited under the #HireMalaysia category.

Next, Puan Farah Wahidah Anuar, Employment Services Officer, SIP explained about the registration method in MyFutureJobs for employers who need employees and people who have lost their jobs.

MACC will take follow -up action to arrange a recruitment program in the People’s Housing Project in collaboration with SOCSO.

The 27th Annual General Meeting was held at the AC Marriot Hotel Kuala Lumpur in a Covid-19 atmosphere in compliance with all SOPs set by the government. Among the resolutions of the meeting are as follows;

  1. Accepted the resignation of Mr. Nagarajah, Deputy President. His responsibilities will be taken over by the Vice President, Tuan Haji Faizal Rahim who will be acting Deputy President.
  2. Receive the MACC name change proposal and submit it to the Committee to select a suitable name to be presented at the next general meeting.

On July 9, for the first time, MACC hosted a webinar; an online seminar entitled ‘Facing The Pandemic: The Vital Roles of Cleaning Contractors’, organized by C.I.S Networks Sdn Bhd.
The panel members consisted of Mr Nik Husin Datuk Nik Yusof from Cleantech Consulting & Training, Tuan Haji Faizal Rahim from Harta Maintenance Sdn Bhd and Datuk Mohd Hedzir Shafii from Juwara Resources & Trading Sdn Bhd. The webinar moderator was Mr. Noruddin Idris, President of MACC.

The webinar, among others, discussed the impact of Covid-19 on cleaning contractors and the steps that contractors need to take to address the impact for the sustainability of their business.

A total of 358 listeners comprising 59% cleaning contractors, 28% facilities and building managers, 6% businessmen, 5% architects and engineers and 2% students attended the webinar.

  1. MACC, led by the President, Mr. Noruddin b Hj Idris and the committee consisting of, Head of Secretariat Mr. Nik Husin b Nik Yusoff, Head of Membership & Complaints Bureau, Mr. Ramli b Usrak and observers from CIC Mr. Raj Kumar b Mahful visited JPK, Cyberjaya to discuss the issue of training of industrial workers.

The presence of the MACC Committee was welcomed by JPK officers, Encik Mohd Faisal b Ahmad, JPK Chief Assistant Director and Encik Nasron, his assistant.

Among the things presented by MACC are,

  1. SKM through Recognition of Prior Achievement (PPT) to workers in the cleaning sector is less effective.
  2.  Request an explanation of the recognition method procedure through the PPT program from JPK
  3.  National Occupational Skills Standard (NOSS) HT-070-5: 2012 Hygiene Operation Management (18-12-2012) HT-070-4: 2012, does not meet industry requirements.

After hearing the above, the JPK has categorized the matters raised above as follows;

For matters related to NOSS, the JPK requested MACC to make a letter and communicate directly with the relevant Division. This is because, Mr. Faisal is the party that manages the HEP program and matters related to NOSS are outside his jurisdiction.

However, regarding the evaluation and implementation method of HEP, the JPK has provided an explanation to the MACC as follows.

  • All candidates to be given recognition through the HEP program must be fully prepared for the purpose of achieving the true purpose of the HEP program itself.
  • The process for preparing the candidate is subject to the organization or individual wishing to obtain recognition.
  • MACC, as the organization that will be the party representing the players in the cleaning industry, should explain to the cleaning contractors in order to provide adequate training to their staff.
  • The cleaning contractor must ensure that the required period of work experience is met according to the requirements of the HEP program and the candidate is truly competent with the required level of recognition such as SKM level 2, level 3 and so on.

JPK informed, the evaluation period for candidates to obtain SKM through the PPT method is according to the needs of the relevant industry sector, as long as it is in accordance with the needs of the evaluation to be done and not necessarily within 8 hours only. It can be more or less than that according to the suitability of the evaluation method that has been set by the JPK and in the opinion of the evaluator.

The evaluation to obtain SKM – PPT can also be modified to be broken down into several series if deemed necessary.

The location to carry out HEP activities also depends on the MACC which is deemed appropriate to meet the objectives of the HEP program. The location, equipment to carry out the evaluation activities, the scenario of the evaluation area must be taken into account to ensure the effectiveness of this evaluation.

The HEP program to be organized must be applied for through JPK. JPK will coordinate a qualified Assessing Officer to carry out the assessment.

Currently, there is only one Assessing Officer who is qualified to conduct the assessment, namely Mr. Nik Husin b Nik Yusoff.

Pen meeting. MACC Treasurer, Mr. Mohd Nor Mokhtar with Dr. Nirwan Nih, Timb.S/U Bhg. Physical & Economics, Kem. Malaysian Finance.

On 12 Feb 2020, the MACC Assistant Treasurer held discussions with the Deputy Secretary of the Physical and Economic Division, Ministry of Finance Malaysia to convey MACC’s intention to participate in the discussions on the preparation of the 2021 national budget.

He welcomed the wish and asked MACC to submit a memorandum of proposals for the preparation of the 2021 budget. The 2021 Budget Preparation Memorandum was submitted on 20th May 2020 followed by a summary of proposals for budget preparation according to the format provided by the Ministry of Finance Malaysia.

The submitted memorandum can be downloaded from

2020 Activities

2019 Activities

Courses run by the MACC President himself; Mr. Noruddin Idris, also assisted by Tuan Haji Ahmad Samri, Head of MACC Training Bureau. A total of 20 participants from various backgrounds including Consulting Engineers and former Assistant District Officers attended the course.

Among the topics discussed were ‘How to Work Safe and Healthy’, Floor Care, Carpet Care, General Wiping, Mirror Washing and Toilet Cleaning.
Apart from the theoretical presentation, participants also had the opportunity to undergo practical training on how to mop and operate a washing machine.

In an effort to establish close relationships and cooperation with other organizations related to cleaning works, MACC has held meetings and discussions with MAFM, the Malaysian Facilities Management Association and QRAM, the Malaysian Quality Toilet Association.

MACC is led by its President, Mr Noruddin Idris, while MAFM by its President, Datuk Seri Zahari Akob and QRAM by its President, Tuan Haji Hassan Hamzah.

In the inaugural meeting, the discussion session focused on the introduction of the respective associations, the objectives of the association and the cooperation that can be forged between the associations in an effort to improve the quality of hygiene in Malaysia.

Mr. Noruddin has expressed the desire that such meetings can be continued in the future to strengthen cooperation between associations.

In line with the government’s intention to target 20% of government procurement based on green products or services, including cleaning services, MACC in collaboration with the Malaysian Green Technology Corporation held a Green Industry Procurement and Development Seminar in Malaysia.

It aims to provide exposure to,

  • The development of the green technology industry and initiatives provided by the Government include
  • Government Green Procurement (GGP), recognition of the MyHlJAU Mark logo for green technology -based products and services,
  • Tax incentives and Green Technology Financing Scheme (GTFS) among local cleaning service companies and contractors

Among the topics discussed in the seminar are,

  1. ‘Government Initiatives in Promoting Green Industry Development in Malaysia’
  2. ‘Importance of Green Purchasing in a Global Environment’

A total of 50 people attended the seminar.

The Malaysian Association of Cleaning Service Contractors (MACC) at the request of the Seremban City Council has held a Building Cleaning Techniques Course from 22 to 24 October 2019 in Melaka.

The course was attended by 25 staff and cleaning workers of the Seremban City Council. The course is run by the MACC President himself; Mr. Noruddin Idris, and assisted by Tuan Haji Ahmad Samri, Head of MACC Training Bureau.

Apart from the theoretical presentation, participants also had the opportunity to undergo practical training on how to sweep, mop, wipe, wash mirrors and operate a washing machine.

The council is satisfied with the course conducted and the effective delivery of the course.

Karcher (M) Sdn Bhd in collaboration with MACC has held ‘Thank You Cleaner Day’, a day to thank cleaning workers for recognizing and appreciating their efforts and hard work in maintaining cleanliness around us, whether inside or outside the building.

Also held on the day was the 2019 Cleaning Awards, which aims to

  1. Recognize and appreciate the role of cleaners and supervisors in maintaining the cleanliness of our environment.
  2. Encourage ‘industrious’ attitude, hard work and positive attitude among the cleaning staff.
  3. Encourage more locals to work in the cleaning sector.
    Eliminate the negative image of the cleaning sector.

The Award categories and winners for 2019 are,

1. Best Cleaner Award 2019
Mohd Nadzrie bin Raja Omar – Harta Maintenance Sdn Bhd

2. Best Manager Award 2019
Sahadan bin Fiee – Harta Maintenance Sdn Bhd

3. Distinguished Leadership Award 2019
Noruddin Haji Idris, Q-Servces Sdn Bhd

4. Distinguished Practice Company Award 2019
Harta Maintenance Sdn Bhd

Although the response from members was rather lackluster, MACC hopes it will improve in the coming years. This year is the first time such an event is held in Malaysia. It started in Australia a few years ago.

MACC considers the event as an opportunity for contractors to thank staff and employees as well as a chance to win the awards provided.

MACC has held brainstorming sessions aimed at updating the Vision, Mission, Objectives and Code of Ethics of members to be in line with current needs. In addition, the establishment of bureaus and the target activities of each bureau were also discussed.

Apart from the committee members also involved are staff from committee member companies such as from Property Maintenance, Juwara Resources and Q-Services to contribute their ideas and thoughts. The formula of the session is as follows,





Review of Expert Vision, Mission & Code of Practice

Review has been prepared

Must be included in the website and emailed to all members of the association

Hajah Azizah

Vois Wong


Bureau presentation for the 2020 program

Through set objectives

Prepare initiatives and presentations in the committee meeting in December

Ketua Biro

Hj Ahmad

Dato Zainal

En Ramli


Mr. Nik needs to email the MACC group to get feedback. Need to re -discuss with the Subcommittee 2 or 3 times.

Presented at the committee meeting in December

En Nik & Small committee


Standard Rate

It is recommended to use BICSc Benchmark and draft from Mr. Noruddin

Discussion in the Sub -Committee & presented in the December Committee meeting

En Nik & Small committee


Thank You Your Cleaner Day (TYCD)

MACC will get the participation of at least 100 people.

From the committee, members and customers


Malaysian Skills Certificate (SKM)

Part of the Training & Development Bureau

Target 50 people a year and organize a Convocation by the end of 2020

Hj Ahmad

En Noruddin

Hj Faizal

Letter to the Minister of KPDNHEP

Prepare letters and delivery through Datuk Dr. Hj Radzali Hassan, MACC Advisor

The letter has been prepared and needs to be corrected

En Noruddin

Hj Faizal

Training conducted by MACC

Need to provide after-course payment scheme for MACC, trainers and others.

Provide a transparent scheme and approved by the committee

En Noruddin &



Archidex will conduct marketing and invite MACC committee members to participate

The meeting will be held on 17/10/2019 at the Q services office

En Noruddin

Eco Labelling

Preparing Templates from SIRIM

Needs to be discussed and emailed to SIRIM

Hj Faizal, En Nik

& Hj Ali (18/10/2019)

Minimum Wages 2020

Additional minimum wage from RM 1100 to RM 1200 in major urban areas

Proposed letter to the Ministry of Human Resources on the constraints faced by members of the association & meeting with KSM

MACC at the request of members from Melaka, Permata Mudi has held a course on Supervision of Building Cleaning Work 1: Quality Control.

The course is held to meet the requirements of Universiti Teknikal Malaysia Melaka which stipulates that a successful cleaning contractor must conduct training for supervisors and their employees within 3 months from the start date of the contract.

One -day course conducted by MACC President, Mr. Noruddin Idris. discusses the roles and responsibilities of Supervisors, how to conduct building inspections, preparation of work schedules, stock and inventory control and addressing customer complaints.

Due to extremely limited time, stimulation training could not be performed.

While in Jakarta, we had the opportunity to visit Expo Clean 2019 and follow the Business Leader’s Forum with the title ‘Technology & Automation in Commercial and Industrial Cleaning.’

According to Mr. Adi Permadi, President of Aeon, cleaning contractors cannot run away from adapting technology and automation for the continuity of their business ventures. This statement was also reinforced by Mr. Bernanto Soerojo from BOMA who stressed that the growth of skyscrapers requires cleaning contractors to use technology and automation to clean the buildings.

In addition, Mr. Bernanto also proposed that APKLINDO (Asosiasi Perusahaan Klining Indonesia) classify cleaning contractors according to their ability and expertise such as hospital cleaning contractors, malls, office towers and so on. Possible proposals may be considered by the MACC.

Mr. Bernanto also suggested a standard employee work coverage area, i.e. how much area per employee can be cared for; according to the type of building; shopping malls, office buildings, hospitals and others. This proposal is very similar to the ‘productivity rate’ issued by the British Institute of Cleaning Science (BICSc) ’. Something the MACC committee needs to think about.

The MACC Committee (at its own expense) as well as two flight ticket winners, went to Jakarta Indonesia to attend Expo Clean, Jakarta 2019. The opportunity to be in Jakarta was used to visit Kasablanka Mall, the largest multi -purpose complex in Asia.

Kasablanka Mall is part of a diversified development covering an area of ​​11.5 hectares consisting of office towers, serviced office suites, shopping malls, convention halls and condominium towers. The shopping center is 60,000 m2 in size, with over 250 store units.

Our presence was welcomed by Mr. Nur Rachmat; Assistant Manager of Operations of the City of Casablanca and Mrs. Rini who have accompanied us to visit the Mall as well as key places in the Mall such as the Mosque in the Mall and the Convention Hall who once received visits from the former President of the United States; Barack Obama.

What attracted our attention was the cleanliness of the entire mall, especially the toilet area and the surau which did not smell sour due to the damp carpet. From our observations, there is a distance between the ablution place and the prayer hall, which allows the soles of the feet to dry before touching the carpet of the prayer hall.

We understand that on each floor there are 3 employees guarding the lobby area and one employee for each toilet unit. Each employee has a tracking tag to ensure they do not leave their respective work areas. The average cleaning worker is under 25 years old. Employees are paid a salary in the range of RM1,200 per month and given training every week.

Its high level of cleanliness is due to the low coverage of the work area of ​​the workers, the workers who are very young; still active and energetic as well as training given on an ongoing basis. Most important is the willingness of the building management to pay a high contract price for the best quality of cleanliness.

In conjunction with the 25th Annual General Meeting, MACC held a Cleaning Technology & Innovation Seminar. The seminar aims to introduce the latest technologies and innovations in the cleaning sector that can help improve the productivity and quality of work of employees.
A total of five presentations were delivered. Makita (Malaysia) has presented on wireless technology that facilitates cleaning work carried out wirelessly. Meanwhile, Imex Hygiene introduced its twister pad to maintain the cleanliness and shine of the floor without using chemicals and avoid ‘stripping’ and ‘polishing’ work. Karcher introduced its ‘fleet management’ to track the washing machine, the frequency of the machine used, the condition of the machine and the need to ‘recharge’ the machine.
Two more presentations touched on the use of IT in the management and process of cleaning work presented by CIC Sdn Bhd. While SMEPSS discusses the importance of training to improve the productivity and quality of cleaner work.
In general, the response was very encouraging, with the attendance of almost 100 participants consisting of MACC members, cleaning contractors and customers and building managers.

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